The Universal Service Management Body of Knowledge USMBOK is another Service Management Process that is positioned as an alternative to ITIL.

The diagram on the right shows the processes from the USMBOK web site


Follow this link to USMBOK processes for more details.

The USMBOK consists of a number of knowledge domains and knowledge areas (competencies) that coexist, cooperate and within one or more of the following lifecycles:

  • The service lifecycle
  • The service requirement
  • The service request
  • The service provision
  • The serviice operations
  • The service event
  • The service support
  • The service revision
  • The service release
  • The service asset
  • The service change
  • The service quality

The Business Planning Framework at the top of the diagram is roughly equivalent to the Business Motivation Model or the Architecture Principles, Vision, and Requirements domain in the TOGAF 9 Meta Model.

The Enterprise, Customer & Service Models on the left are equivalent to the Business Architecture models usually developed as part of Enterprise Architecture modelling.
They cover Business Architecture concepts such as:

  • Organisation Architecture
  • Governance
  • Policy
  • Goals
  • Strategies
  • Objectives
  • Principles
  • Products
  • Markets
  • Business Processes
  • Business Services
  • Application Services
  • Infrastructure Services

The Performance Management Framework is very useful and often seems to be overlooked in enterprise architecture.
It is similar in purpose to the Performance Reference Model (PRM) in the Federal Enterprise Architecture (FEA).

The Governance Framework is functionally similar to the Architecture Governance section in TOGAF 9.

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